Frequently Asked Questions

Do I need to wear a helmet?

It is strongly recommended that cyclists wear a helmet when riding an electric bike. Helmets should be fitted securely and can help to protect yourself in case of an accident.

What are The Highway Code rules for cyclists?

In accordance with Rule 64 of The Highway Code, cyclists must not ride on pavements. E-bikes are permitted to ride on roads and shared paths only. Please do not start your ride on the pavement and at the end of your journey please dismount before entering the docking area.

Where can I read The Highway Code?

You can read The Highway Code on the government website. There is a dedicated section on rules for cyclists.

Can I take an e-bike home?

No, please do not keep a Beryl e-bike at home.

I’ve been involved in an accident, what should I do?

Firstly, make sure that you and anyone else involved are safe and if possible, off the road. Call the emergency services on 999 if anyone is in need of immediate medical attention.

Please contact the Beryl team (either phone +44 20 3003 5044, or via the in-app chat) as soon as possible once you are in a safe location and emergency services are at the scene.

Can I use a Beryl e-bike if I don't have a smartphone?

Yes, if you do not have a smartphone to download the app you can create a Beryl account through your web browser and unlock an e-bike via SMS.

What if I see an abandoned e-bike?

If you see a Beryl e-bike left in a way that is clearly causing a hazard, please contact support@beryl.cc or within the Beryl app.

Are Beryl bikes available through social prescribing?

Yes, Beryl are working with health professionals to provide free access to e-bikes for those who are prescribed it. For more information visit the social prescribing page.

How old do you have to be to ride a Beryl e-bike?

You must be 16 years old or over to ride a Beryl e-bike. 

Is it worth using an e-bike for commuting?

Using a Minute Bundle, the price to use the e-bikes for the average ride time of just under 20 minutes is under £3.  

How are the e-bikes maintained?

Bikespace, the on street team based in Devonport, look after the Beryl e-bikes. They service them, replace batteries and relocate them when needed.

Where can I read more information about the Beryl electric bike hire?

Beryl have their own FAQ page where you can find useful information on how to use the scheme.

Will Plymouth be getting a car club?

Yes, there are plans in place to introduce a car club in Plymouth.

Can I get an electric vehicle charging point in my area?

The EV charging infrastructure in Plymouth is still growing. Keep an eye on the map on the homepage for site locations.

Where can I read more information about electric vehicle charging infrastructure?

Our EV charge point provider Wenea have their own FAQ page which provides useful information on electric vehicles and how to charge them.